Difficulties in telephone contact with the technical support department
Due to the current epidemiologic situation, part of the InstalSoft team is constrained to stay at home. This situation may tamper contact with our Technical Support Team and lengthen response time. For this reason, we are kindly asking you to issue all questions or problems via mail info@instalsoft.com or via Error Report in the program Package Manager.
Present situation may also result in limited amount of presentations / trainings for designers organised by our Customers; therefore, we would like to remind you that:
In the meanwhile, we inform you that contact with your Account Managers should run as usual (please, contact by e-mail or mobile phone numbers).
We wish you all the best in the upcoming time, and we hope that the situation will get back to normal as soon as possible.
InstalSoft
InstalSystem 4 – final general update
Some time ago, we have informed you about limitation of InstalSystem 4 update frequency and its gradual replacement with the InstalSystem 5 package. The time has come to make another step, that is to say to release the final general update of the InstalSystem 4 package. As for today, we are planning to publish the last update at the end of March 2020.
Lack of new updates does not mean that there will be no further possibility to work with the InstalSystem 4 package. It will still be possible to use the package in the state rendered with the aforementioned, final update. On this occasion, we would also like to emphasize that upgrade of a licence from version 4 to version 5 grants access to version 5 while maintaining possibility to use version 4 at the same time!
Catalogues available in the InstalSystem 4 packages are also available in the InstalSystem 5 packages, so you will still have access to fully updated catalogues, and it will be possible to deliver them to the designers on the market. Further updates and amendments for catalogues which are not supported yet by version 5 (e.g. sewage systems) will be released for version 4 until InstalSystem 5 is ready to operate them.
We are truly convinced that after you get to know all the InstalSystem 5 possibilities, you will want to use no program but ours!
We encourage you to have a look at our training materials:
2019 in numbers!
InstalSystem 5 is getting complete – new modules available in the package!
Recent months have brought great changes in the InstalSystem 5 package. Apart from publication of next catalogues, adjusted to use full scope of the package possibilities, and delivery of new customized software versions for various producers, the following three functional modules have been released:
- Tap water systems module –allows designing tap water systems with automatic elements sizing, hydraulic calculation, bill of materials as well as 2D and 3D presentation.
- Tap water extensions module – introduces additional, advanced functionalities within designing tap water systems, i.e. calculation of ring installations in scope of apartments, as well as output time for domestic hot water for a given receptor.
- Flat stations module – allows designing heating and sanitary installations with use of flat stations, whose aim is to deliver heating medium to a given heating installation and to heat domestic hot water with a built-in heat exchanger.
The modules are available in scope of InstalSoft full packages as well as some customized software versions.
