InstalSoft Global

Recently we have been receiving a number of complaints concerning problems with the update of our software - it is blocked by antivirus software which identifies a virus (trojan) in the ProgramUpdater.exe file and moves it to quarantine.

The cause of the problem is misidentification of the ProgramUpdater.exe file by antivirus software. The reason for this is most probably the fact that on the Web a virus has appeared, the binary structure of which resembles much that of our file. We should like to stress that the files of our software contain no viruses and that their structure is proper. However, the faulty diagnostics by antivirus software of the file referred to above interrupts access to latest updates of our software, and therefore we are discussing the problem with providers of antivirus software that creates the problems.

The companies:

  • Kaspersky
  • F-Secure
  • Avira
  • GData
  • Symantec

have analysed our file and confirmed that it was safe and contained no viruses. They announced elimination of the problem during the next update of databases for their products.

We have also contacted other companies the products of which create similar problems (Panda, Avast, MacAfee) and we are trying to implement a similar solution there.

For the time being the problem can be avoided by adding the ProgramUpdater.exe file to the list of exemptions disregarded by antivirus software.

We apologise for any inconvenience resulting from the use of our software. Please contact us by e-mail if you observe such problems when working with our software. These problems, however, arise from the malfunctioning of antivirus software and a permanent solution can only be attained if providers of that software take the necessary steps to modify their products appropriately.

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