InstalSoft Support Team
Our goal is to support Users and Partners in the scope of installation, activation and work with InstalSoft software. We solve problems at work with the project, answer technical questions regarding work with the software and develop support measures available on-line.
Free support available in a wide scope
Before you contact us
It may take a few days for your questions, sent to us, to be answered. Therefore, we encourage you to use the HelpSystem and Instructional videos first, to find answers to your questions or information that may help to solve the problem.
Scope and standard waiting times
With high priority – within even one business day – we process:
- emergency licence unlock,
- problems blocking work with the software.
Within a few business days:
- we try to solve problems blocking work with the project,
- we provide answers to general questions regarding use of the software.
Please consider that the response time may be longer in case of heavy workload, team absences, or high complexity of the problem, requiring analysis performed by other teams.
Important notice! In scope of our free support we do not handle strictly engineering / designing problems related to objects and installations designed with use of InstalSoft tools. We also do not perform edits on User’s project files extending what is necessary to demonstrate a solution, which provides guidelines on using software to how to achieve specific editing and designing effects.
Recommended way of contact
If a solution cannot be found in the available materials, please send us a report using the Problem report form generated with use of InstalSystem 5 Manager – please choose the “Help” button and select the appropriate option, depend on the issue to be reported:
In case the Problem report form cannot be send, please contact us by e-mail or phone according with Contact
Paid consultation and training
We encourage to take advantage of paid consultation option:
send us an e-mail at info@instalsoft.com.pl
Option to use direct help of InstalSoft Support Team can be particularly beneficial while working on a difficult and urgent project. An individual consultation can be also a good way to gain advanced knowledge and thus use the full potential of software to improve the efficiency and quality of your work. This is also an option in case support is needed very urgently, in a time shorter than standard response times of free support.
We also invite you to use advantage of our trainings. More about trainings can be found here:
Trainings and advises